I purchased hoodies and shirts as Christmas gifts for my son. A few days before Christmas, I was feeling worried that these would not be here in time. I emailed Ryan and got a reply within minutes. Seriously, minutes! He gave me reassurance that the delivery would be on the 24th and it was! My 18 year old son was absolutely thrilled with the 2nd generation shirts and hoodies. Nice quality shirts and hoodies. Will definitely make more purchases from this company. Very impressed with such personalized customer service. This company rocks!!!!